DOCUMENT AVAILABILITY

Upcoming Scheduled Outages

The below is a list of upcoming scheduled outages to verifiable documents in the Document Verification Service (DVS) in the next 14 days.

DVS Production Environment

Document Type
Date
Time
Additional Information
NSW BDM
29/01/2026 8:00:00 PM to 29/01/2026 11:59:00 PM
Document Type:
NSW BDM
Date:
29/01/2026
Time:
8:00 PM - 11:59 PM
Additional Information:
NSW BDM intermittent service downtime between 20:00 – 21:00. Typically, this will involve a single outage during the restart process, with several minutes of downtime. The change window is scheduled from 20:00 – 23:59 to accommodate all scenarios. Users may receive ‘S’ system errors during the outage window.
Passport
1/02/2026 6:00:00 AM to 1/02/2026 8:00:00 AM
Document Type:
Passport
Date:
1/02/2026
Time:
6:00 AM - 8:00 AM
Additional Information:
You may receive system errors 'S' responses until the issue is resolved

DVS Test Environment

Document Type
Date
Time
Additional Information
Citizenship Certificate
27/01/2026 9:00:00 AM to 27/01/2026 12:00:00 PM
Document Type:
Citizenship Certificate
Date:
27/01/2026
Time:
9:00 AM - 12:00 PM
Additional Information:
You may receive system errors 'S' responses until the issue is resolved
Immigration Card
27/01/2026 9:00:00 AM to 27/01/2026 12:00:00 PM
Document Type:
Immigration Card
Date:
27/01/2026
Time:
9:00 AM - 12:00 PM
Additional Information:
You may receive system errors 'S' responses until the issue is resolved
Citizenship Certificate
28/01/2026 2:00:00 PM to 28/01/2026 4:00:00 PM
Document Type:
Citizenship Certificate
Date:
28/01/2026
Time:
2:00 PM - 4:00 PM
Additional Information:
You may receive system errors 'S' responses until the issue is resolved
Immigration Card
28/01/2026 2:00:00 PM to 28/01/2026 4:00:00 PM
Document Type:
Immigration Card
Date:
28/01/2026
Time:
2:00 PM - 4:00 PM
Additional Information:
You may receive system errors 'S' responses until the issue is resolved